| Management basis | MFS ESSENTIAL1 firewall / 1 site | MFS BUSINESS1 firewall / 1 site | MFS ADVANCED1 firewall / 1 site |
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| Remote support | MFS ESSENTIALUnlimited requests and work hours within the contract scope and service hours | MFS BUSINESSUnlimited requests and work hours within the contract scope and service hours | MFS ADVANCEDUnlimited requests and work hours within the contract scope and service hours |
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| First standard on-site installation | MFS ESSENTIALIncluded, up to 4 hours | MFS BUSINESSIncluded, up to 4 hours | MFS ADVANCEDIncluded, up to 4 hours |
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| Health, versions and configuration backups | MFS ESSENTIALMonthly routine checks | MFS BUSINESSMonthly routine checks | MFS ADVANCEDMonthly routine checks |
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| Work summary and action list | MFS ESSENTIALMonthly | MFS BUSINESSMonthly | MFS ADVANCEDMonthly |
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| Alerts and risk notices | MFS ESSENTIALReviewed during routine checks | MFS BUSINESSFollow-up during agreed hours | MFS ADVANCEDFollow-up during agreed hours |
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| Firewall rule changes | MFS ESSENTIALSimple maintenance of existing settings | MFS BUSINESSChanges based on approved requirements | MFS ADVANCEDIncludes more complex access policies |
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| Existing VPN maintenance | MFS ESSENTIALQuoted separately | MFS BUSINESSWithin the agreed scope | MFS ADVANCEDWithin the agreed scope |
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| Segmentation rules and connectivity analysis | MFS ESSENTIALQuoted separately | MFS BUSINESSQuoted separately | MFS ADVANCEDWithin the agreed scope |
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| Basic usage rights and additional subscriptions | MFS ESSENTIALContract-listed basic rights included; extra subscriptions quoted separately | MFS BUSINESSContract-listed basic rights included; extra subscriptions quoted separately | MFS ADVANCEDContract-listed basic rights included; extra subscriptions quoted separately |
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| Rental equipment | MFS ESSENTIALContract-specified equipment included; not a purchase | MFS BUSINESSContract-specified equipment included; not a purchase | MFS ADVANCEDContract-specified equipment included; not a purchase |
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| 12-month annual payment | MFS ESSENTIALHK$10,200 paid annually in one payment | MFS BUSINESSHK$15,360 paid annually in one payment | MFS ADVANCEDHK$29,760 paid annually in one payment |
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| Vendor support lifecycle and replacement | MFS ESSENTIALAt security-support end (EOL/EOS), equivalent replacement and standard configuration migration follow the valid contract | MFS BUSINESSAt security-support end (EOL/EOS), equivalent replacement and standard configuration migration follow the valid contract | MFS ADVANCEDAt security-support end (EOL/EOS), equivalent replacement and standard configuration migration follow the valid contract |
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